At Lice Fix, your privacy is important to us. This policy outlines how we collect, use, store, and protect your personal information when you interact with our services.
When you book a lice treatment, request a consultation, or fill out a contact form on our website, we may collect the following personal data:
⦁ Full name
⦁ Phone number and WhatsApp number
⦁ Email address (optional)
⦁ Location or address for treatment
⦁ Hair length or number of people requiring treatment
⦁ Preferred appointment date and time
⦁ Any other information you voluntarily provide
⦁ Billing and shipping address
⦁ Payment information (e.g., credit card details)
Non-Personal Information
We may also collect non-personal information, such as:
⦁ IP address
⦁ Browser type and version
⦁ Device information
⦁ Pages visited on our website
⦁ Time spent on pages
We use your information solely to:
⦁ Provide in-home lice treatment services in Abu Dhabi and the UAE
⦁ Schedule appointments and follow-ups
⦁ To process transactions and fulfill orders
⦁ Communicate with you about your booking or service
⦁ Send reminders or respond to inquiries
⦁ to improve our website and customer services
Your information is stored securely and treated with strict confidentiality. Access is restricted to authorized Lice Fix personnel only. We do not share, rent, or sell your data to any third party, under any circumstances.
By providing your contact details, you consent to be contacted via WhatsApp, phone, or email regarding your appointments or updates related to your lice treatment service. You may request to opt out of promotional messages at any time.
We retain client records only for as long as necessary to provide our services and comply with legal or operational requirements. You may request the deletion of your information at any time.
We may share your personal information with trusted third-party service providers who assist with:
⦁ Payment processing
⦁ Order fulfillment and shipping
⦁ Marketing and advertising services
⦁ Website analytics
These third parties are obligated to protect your information and may only use it for the services they provide to us.
We may also disclose your information if required by law or in response to valid legal requests.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as quickly as possible.
You have the right to:
⦁ Access the data we hold about you
⦁ Request corrections or updates
⦁ Ask for data deletion
⦁ Withdraw consent for communications
To make such requests, please contact us directly at [email protected] or via WhatsApp at 058 585 1884.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be posted on this page with the updated date.
Last updated: 01/08/25
Compliance
This Privacy Policy aligns with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
